How do I make contact with the owner or agent?
Once you have found your ideal holiday home you can contact the owner by clicking on Contact  within the property advert. Here you will find the owner’s name, telephone number, mobile number or fax number if you decide you wish to contact them using this method. Alternatively you can contact them via email using the Owner Contact Form by simply completing the required information.

What happens if the owner does not reply?
We always urge our advertisers to respond promptly to any enquiries that they receive. However if you have not received a response within 2-5 days we recommend you send a second email and also double check that you have entered your correct email address. We would also advise that you give them a telephone call using the number(s) that can be found within the owner’s contact details. If you still cannot contact them, you can email us on This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  where we will try to contact the owner on your behalf. If you still do not have a response we would suggest that you find an alternative property that has a more responsive owner.

How can I make a booking and pay?
You must agree your dates and any terms and conditions direct with the owner or agent. Most agents will have a standard rental agreement/ contract and payment schedule. If you are booking direct with the owner there are usually no standard forms or procedures. You will normally be asked to pay a booking/ reservation deposit between 10 - 50% of the total rent which was agreed at the time of confirming the booking, with the remaining balance to be paid approximately 8 weeks before your arrival date. Sometimes the remaining balance is paid on arrival before the handover of the keys. Payment is normally made by cheque or bank transfer. Make sure you get written confirmation of the booking dates, payment schedule and any terms and conditions (such as cancellation charges, metered electricity charges or cleaning charges).

Why do I have to pay a security deposit?
Most owners or agents will ask for a security deposit in case of any breakages, loss of keys or any unexpected costs they may incur. The deposit should be refunded at the end if your stay minus any costs or damages that may have occurred. The amount of money required for the security deposit should be agreed as part of the written confirmation of the booking terms and conditions. The security deposit is usually paid on arrival prior to the handover of the keys to the property.

What happens if I want to cancel my booking?
If for any reason you have to cancel your booking you will need to contact the owner or agent directly as soon as possible. The cancellation charge if any will have been agreed as part of your booking terms and conditions.

How do I know if the property/ owner are legitimate?
If you have any doubt, contact the owner by telephone and judge for yourself what he or she is really like.
Ask the owner for any references from previous clients by getting their telephone numbers and email addresses.
Remember to always choose a secure payment option such as PayPal or other similar methods. Never pay for the property through untraceable methods such as cash. Always make sure the payment is going to the owner or reputable agent, be very suspicious if you are asked to pay money to a third party.
If you are still in doubt, please contact This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  where we will investigate any complaints made. If there is any cause for concern holidays2rent.com reserves the right to suspend or cancel any adverts.